1. Who we are and how to contact us

1.1. Who we are. We are MELANATA (FITNESS) LTD – a company incorporated and registered in Cyprus with company number HE409654. Our registered VAT number is CY99000235U.

1.2. How to contact us. You can contact us at fuelshop@fuelhousecy.com and/or on 22-663000.

1.3. How we may contact you. If we have to contact you, we will send an email to the email address you provided to us in your order.

2. Placing an order

2.1. How you can place an order. Orders are placed solely through our website. Once you’ve added the product(s) you’d like to your basket, you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check, double check and even triple check your order (e.g. the product(s), size(s) and delivery address) before clicking the “complete order” button or the “pay now” button.

2.2. Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket.  After you place an order, you will receive an email from us confirming that we have received it. 

3. Our rights to cancel your order

3.1. If we cannot fulfill your order. In the unlikely event that we’re unable to fulfill your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product. 

3.2. Unusual or suspicious activity. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or resale purpose. If this happens to you and you think we’ve made a mistake, get in touch with our customer service team through at fuelshop@fuelhousecy.com or on 22-663000.

4. Our products

4.1. What we provide. We provide fitness gear, including clothing and accessories.

4.2. Descriptions of our products. The pictures of our products (and packaging) on our website are for illustrative purposes only. We work to ensure that colors are displayed accurately but we can’t guarantee that a device’s display of the colors exactly reflects those of our products.

4.3. Gift cards. You can purchase a gift card (in the form of a digital code) from us in the same way as any of our other products. 

5. Delivery

5.1. Delivery destination. Unfortunately, we do not currently ship outside of Cyprus.

5.2. We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.

6. Your legal rights

6.1. If what you have bought is faulty or differs substantially from how it is described on our website you may have a legal right to get the product replaced or to be given a refund.

6.2. Please note that some products can’t be returned, such as: 

6.2.1. any product which has been damaged, worn, used in any way or has had the care label cut and/or removed;

6.2.2. any product which is missing any component part(s) when returned by you (unless this is because of something we have done); and

7. Returns and refunds

7.1. How and when we will refund you. We will refund you the price you paid for the products (including delivery costs where applicable) by the method you used for payment. If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day we receive the unused product back from you.  

8. Price and payment

8.1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take care to ensure that the price of the product advised to you is correct.  

8.2. We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website. If you placed your order for a product before the price change, the price will be as stated on our website at the time when you placed your order.

8.3. What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

8.4. When you must pay and how you must pay. We accept payment by Visa, Mastercard and American Express. You will be charged at checkout and you will immediately receive your order confirmation via email.

9. Our responsibility for loss or damage suffered by you

9.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

9.2. We are not liable for business losses. We only supply the products for private use. If you use the products for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

10. Other important terms

10.1. We may change these terms at any time. We may make changes to these terms at any time to reflect changes in the law or for any other reason. The most up-to-date version of our terms will always be displayed on our website so please have a look before placing an order for our products to ensure you know about any changes which may have been made since your last visit to our website.

Last updated September 2022.